Delivery & Returns

Please review our delivery & return policies before making an order. Please also note, we currently are only shipping within Canada.

Deliveries

Delivery timeline:
All orders placed will be processed and shipped within 3 working days. Orders placed after 12pm Friday will be processed and confirmed on the following Monday. Holidays and weekends are not business days. Orders placed on Saturday or Sunday will be processed and confirmed on Monday (most orders will also ship Monday).


Order confirmation will be provided via email after the order is placed.
Large, Oversized, Multi-boxed items may incur additional shipping charges. Additional shipping charges will be added on the shopping cart page automatically. Once the item is in your cart, the shipping charge you see is all you will be required to pay for the selected method of shipping.
Orders are shipped via Canada Post & FedEx.


Expected Delivery Dates:
All dates are estimates and may vary. Standard Ground: 3-7 business days after order processing 2-3-Day Express: 2-3 Business days after order processing Holidays and weekend days are not counted as business days.


Standard Shipping Rates:
Shipping Rate will be calculated based on the weight and size of the purchased products. To obtain a shipping quote please use our shipping quote on the cart checkout page.

Return Policy

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us and we will correct the issue immediately. If you send us an e-mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.


As a safety precaution there are no refunds/exchanges on our food products unless there is a problem with the product itself. Contact us before purchasing if you have questions.


To make a return or exchange by mail:
All damaged / defective product must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged, otherwise it will not be possible to obtain a credit.


You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.

Cancellation & Modifications

Changing or cancelling an order:
It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or quantity of a product, removing an item, changing the delivery address or payment method.


Missed deliveries:
If nobody is at the address when Canada Post makes the delivery, a note is left in the mailbox and Canada Post leaves with the package. Another attempt to deliver will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us. When you find the Canada Post note in your mailbox, contact them to arrange another delivery address,time or tell them the package can be left in your backyard etc.


You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that orders shipped to a PO box must be shipped Canada Post & may take longer to deliver based on their delivery times.


The freight charge depends on your delivery address. Wholesale orders that are local to Calgary may be delivered by a sales representative – a shipping fee may be added to your order depending on the distance / size of your order. Contact us for details.

How to return a product

Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim.


Mail all returns to:
Parthena Inc.
10-883 McCurdy Place, 
Kelowna, BC, Canada
V1X 8C8

It can take up to 30 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.