FAQ’s

Frequently Asked Questions.

Feel free to check out our FAQ’s section below, with many helpful answers and comments they will help you get on the right track. If you can’t quite find what you’re looking for feel free to contact us directly.

 

Your order

How do I change quantities or cancel an item in my order?

If you would like to cancel or change quantities please contact us immediately, if your order has not processed / shipped yet we would be happy to modify your order . Please note that once an order has begun processing or has shipped, the order is no longer editable.

Something is missing from my shipment:

Please be sure to check your order online to make sure you placed the correct order in the first place. All your past orders are in “my account” on the website. If you order is indeed different from what is listed on your order contact us and we will be happy to correct the problem! We are human and strive to do the best we can!

 

How much will my shipping be?

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

What is your shipping policy?

Our shipping policy appears below. Orders also are governed by our Terms of Use, which you should review. At this time we only ship WITHIN CANADA.

Canadian Orders

Most internet orders placed before 12pm EST Monday thru Friday will be processed and confirmed the same day. Orders placed after 12pm Friday will be processed and confirmed on the following Monday. Please note, orders placed after 12pm EST Monday thru Friday, may not be processed and confirmed until the following business day. Holidays and weekends are not business days. Orders placed on Saturday or Sunday will be processed and confirmed on Monday (most orders will also ship Monday).

Order confirmation will be provided via email after the order is placed.

Large, Oversized, Multi-boxed items may incur additional shipping charges. Additional shipping charges will be added on the shopping cart page automatically. Once the item is in your cart, the shipping charge you see is all you will be required to pay for the selected method of shipping.

Orders are shipped via Canada Post & FedEx.

Expected Delivery Dates:

All dates are estimates and may vary. Standard Ground: 3-7 business days after order processing 2-3-Day Express: 2-3 Business days after order processing Holidays and weekend days are not counted as business days.

Standard Shipping Rates:

Shipping Rate will be calculated based on the weight of the purchased products.